Account Manager

As a pro-active Account Manager with Paladin Technologies, you will be responsible for achieving sales revenue goals, developing and maintaining valued customer relationships, expanding the company’s current customer base. Your business development skills combined with your technical knowledge of the market and contacts within the industry will lead to success. Your business acumen and ability to communicate with stakeholders and effectively identify opportunities will be crucial to ensuring the success of our client engagements. 
GENERAL RESPONSIBILITIES:  

• Help drive new business within our interior region; Kelowna, Nelson, Vernon & Prince George
• Build, strengthen, and maintain long-term relationships with new and existing clients, ensuring trust, satisfaction, consistent communication, and strategic account growth.
• Identify client security and technology requirements and clearly communicate how the Company’s solutions meet operational, compliance, and business needs
• Maintain ongoing engagement with clients to assess satisfaction, support future needs, solicit referrals, and assist in resolving overdue account matters when necessary.
• Complete sales orders, scopes of work, and associated project documentation in compliance with Company procedures and contractual requirements.
• Prepare quotes, estimates, and responses for RFPs and RFQs for both new and existing accounts.
• Collaborate closely with Project Managers to ensure timely, efficient, and profitable installations that meet or exceed client expectations and company standards.
• Maintain ongoing communication with Project Managers regarding project status, open issues, change orders, and required close-out documentation.
• Represent the Company in a professional, business-like manner in all interactions to maximize client satisfaction and reinforce the Company’s reputation.
• Respond promptly and effectively to all client and internal inquiries, ensuring clear communication and dependable follow-through
• Adhere to Company policies, procedures, and safety standards, ensuring the safety of self and others at all times
• Participate in networking events, industry associations, and business functions that support Company visibility, values, and growth objectives
• Service existing accounts, obtain orders, and establish new accounts by leveraging existing or potential client relationships.
• Qualify and distribute inbound leads from website and other platforms.
• Proactively identify changes in target vertical markets and modify strategies accordingly.
• Travel to our branches across British Columbia interior region as required (15-20%).
• Support development and management of CRM in collaboration with marketing.
• Assist in the selling of service contracts to existing clients for system upgrades/replacements.
• Perform other tasks as required

• Minimum 3 - 5 years industry experience
• Extensive sales experience in a technical environment, ideally from the integrated security, networking/data cabling and/or commercial audio-visual industries
• Experience selling complex integrated solutions involving access control, CCTV, intrusion systems, structured cabling, corporate AV, or other related systems

• Experience selling into related sectors including gaming, healthcare, industrial construction, government, education, defence, utilities 
• Knowledge of the following technologies is required: IP networks, low voltage electronics, power and communications, Windows XP or 7 workstations, Microsoft Office products 
• Experience with the following technologies is an asset: Access Control, CCTV (IP), Intrusion Systems, Client-Servicer security applications, MS SQL databases, Server and Storage Infrastructure. 

• Results oriented networking and prospecting.
• Excellent customer relation skills.
• Excellent written and verbal skills in one on one and large group situations.
• Excellent inter-personal skills including client and employee relations.
• Ability to organize workload for effective implementation.
• Ability to multi-task while working under deadlines and time constraints.
• Efficient in standard business software (Microsoft Office, Outlook, Onenote, Visio).
• Ability to interact effectively at all levels and across diverse cultures.
• Ability to function as an effective team member in a collaborative sales environment.
• Ability to adapt as the external environment and organization evolves.

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job. 

• Must be able to effectively communicate in English, (i.e. see, hear, speak and write clearly) in order to communicate with colleagues and/or customers 
• Manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment 
• Sitting, standing, walking in office environments and construction sites 
• The employee must occasionally lift and/or move up to 50 pounds and may be required to work at heights over 1.8m (6 feet) 

• The office is clean, orderly, properly lighted and ventilated.  Noise levels are considered low to moderate.
• Will be required to be on site with customers or contractors, with or without Paladin colleagues to manage the expectations and deliverables. Sites range from general office environments to new construction. 
• Driving to customer sites is required 
• Limited overnight travel may be required 

Pay : $55,000.00 - $70,000.00 + commission (DOE)